Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- For US standard shipping, you should receive your order within 3-7 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.
- For International order, please allow 3~10 business days. If order has not arrived within the time period, there might be delay due to destination country's custom clearing process.
- Feel free to contact us to help you locate your package at any time.
- Privacy & Security
- Please refer to our Privacy Policy
- Returns & Replacements
- We make returns fast and convenient. If you're not completely satisfied with your order, then postmark it back within 14 days from the date it was delivered for a refund. And we hope your next purchase suits you better!
- You have 14 calendar days from the date your package is delivered to postmark your return. Products must be unworn, in the state you received them, and in their original packaging.
- For Toys and Collectible items, we can only accept returns if the box is unopened and the packaging in its original condition.
- At this time we do not process exchanges. If you're like a different size or product, please return your original item(s) for a refund and place a new order for your desired replacement(s).
- To continue with your return, please visit the Returns Page .
- Ordering
- To place an order on BAIT, simply add the items you want to the shopping cart and proceed to check out.
- Payment, Pricing & Promotions
- Payment Methods
- Viewing Orders
- To View the status of your order, simply visit the Order Status Page . You may look up your order with your Order ID, Billing name, and Email Address.
- Updating Account Information
- To create a new account, view your account, or update your account information on BAIT, simply visit the Account Page .
