All Sales Final Policy

• All sales are final at BAITme.com and all BAIT retail store locations. This means that items cannot be returned or exchanged for any reason, except in the following cases:

• Defective/damaged merchandise. If an item is defective, it can be returned for an exchange of an undamaged item. Please note that we do not guarantee the condition of the box for collectibles/toys.

• Wrong item shipped. If the wrong item is shipped, it can be returned for an exchange of the correct item.

• No refunds or exchanges will be given for items that have been worn, used, or altered.

• No refunds or exchanges will be given for items that are not in their original packaging.

• This policy applies to all items sold at BAITme.com and all BAIT retail stores.

• For free shipping orders returned to us due to issues with the address/receiver(incorrect/incomplete address, receiver refusal, receiver not available, etc), we reserve the right to charge a 20% restocking fee.

Exceptions to the Policy

• We may make exceptions to this policy in the event of a natural disaster like a tornado or hurricane.

• We may also make exceptions to this policy on a case-by-case basis.
  
  

Contact Information

If you have any questions about this policy, please contact us at support@baitme.com

IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.