FAQ

My Order

• When will My Order be Shipped?

  Orders are shipped within 1 to 2 business days from the date payment for your order is received. Orders placed before 2:00PM PST with UPS Overnight usually ship same day. To expedite the processing time, it’s a good idea to have your order shipped to the same address as the billing address of the card used for the purchase. You will be emailed a tracking number once your order has been shipped.

• I need to Cancel or Modify My Order.

  We will try our best to accomodate your request, but please be aware that if your order has been processed already, we might not be able to cancel your order. If you placed your order within the last 24 hours, please submit an urgent request. If you placed your order more than 24 hours ago, please submit a request, chat with us online, or call us.

• How do I Track My Order?

  You will receive an email with your tracking number once your order has been shipped. You may also log in to your BAITme.com account to get the tracking number. 

• What if I receive a Wrong or Damaged Order?

  Let us make it right for you. Please contact us.

• I have Another Question about My Order.

  We would love to hear from you. Please contact us.

• I need help selecting the right shoes, what should I do?

  Contact us or give us a call! Our knowledgeable Customer Care Specialists are available to answer any questions you may have.

• Do you ship to Hawaii, Alaska, PO boxes, APO/FPO addresses or other U.S. Territories, such as Puerto Rico or Guam?

  Yes, BAITme.com does ship orders to these locations. All items will be sent via USPS or UPS. For more information on our shipping policies, check out our shipping information.

Inventory

• When does BAITme.com restock?

  We receive and post new inventory on our website 3 to 5 times per week. Unfortunately, we do not have specific restocking dates for any items. Our representatives will not be able to answer when or if an item will be restocked.
  
  To stay up to date with our newest arrivals, check out our blog, like us on Facebook, or follow us on Twitter and Instagram where we regularly announce new and upcoming inventory.

• How can I get an item that’s currently out of stock?

  Unfortunately, if an item is listed as out of stock, a specific size is not listed, or there's no add to cart button on the product page, that means we do not have it in stock and it cannot be ordered.

• Can BAITme.com place a special order for me for an Out of Stock item?

  At this time, we are unable to complete special orders. The only items available for purchase are those listed on our website in the sizes listed. If an item or size is not listed, it is not available for purchase.

• Is BAITme.com's merchandise Authentic?

  Yes! All of the items listed and sold on our website are authentic products of their registered trademark. We do not sell fake or replica merchandise.
  
  We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.

• Where does BAITme.com get its Shoes and other Merchandise?

  We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.

Payment Methods and Billing

• Can I Pay with my Credit/Debit Card?

  Yes, you can pay with your credit and/or debit card! To pay with your card, please checkout using the PayPal or Secure Payment checkout options.
  
  All prices are listed in US Dollars. All international customers must checkout with PayPal. Currency conversions will be completed during checkout. You will be shown the price in your preferred currency before you are asked to finalize your payment.

• Can I Pay with PayPal?

  Yes, you can pay with PayPal! PayPal is the preferred payment method. You do not need a PayPal account to use PayPal, and you can still use your Debit or Credit card.
  
  All prices are listed in US Dollars. All international customers must checkout using PayPal. Currency conversions will be completed during checkout. You will be shown the price in your preferred currency before you are asked to finalize your payment.

• What is PayPal?

  For more information about PayPal, please visit PayPal’s website: www.PayPal.com. You may also reach their customer service team by phone at (1) 888-221-1161 (USA & Canada). International customers, please visit PayPal's website for more customer service information.

• How do I use my Store Credit?

  If you returned your order and exchange for store credit, your store credit can be used toward your next order. Simply place an order under the same account, and your store credit will show up during checkout.

• Do you accept international credit cards?

  BAITme.com accepts international credit cards via PayPal for all international orders.

Return & Exchange

• All sales are final at BAITme.com and all BAIT retail store locations. Please see our Return page for more information. 

Pre-Order

• When am I charged for my pre-order?

  Your pre-order will be charged the moment your order is placed. 

• Is my pre-order guaranteed?

  Yes, your pre-order is guaranteed unless the release is cancelled by the manufacturer. 

• Will I receive a confirmation email for my pre-order? 

  Yes, you should receive a confirmation email from us after you've placed your order. If you do not receive the confirmation email, you may also log into your baitme.com account to check the order. 

• Am I able to cancel my pre-order?

  As long as the pre-order has not arrived in our warehouse, we should be able to assist you in cancelling your pre-order in most cases. Please contact us if you have any questions on that or if you need help cancelling your pre-order. 

• Am I able to change the address or the items ordered in my pre-order?

  Once an order has been placed, we are not able to modify it, but we should be able to help you to cancel the pre-order so you may re-order with the correct address and/or the items you want. Please contact us if you have any questions on that and/or if you wish to cancel your pre-order. 

• I have some in-stock items and some pre-order items in my order. Am I able to get the in stock items shipped first? Are the in stock items reserved for me?

  We do not reserve the in stock items when they are placed in the same order as the pre-orders, so we highly recommend our customers to separate their in stock items from their pre-order items when pre-ordering, and we suggest our customers to separate different pre-order items into different orders to avoid any delays and inventory issues. Once an order has been placed, we are not able to modify it or ship parts of it, so please separate the in stock items from the pre-order items when ordering. Please contact us if you have any questions on that or if you need help cancelling your pre-order. 

• Why is the item still showing up as a pre-order when the estimated release date has already passed?

  The release date is an estimate, and if the title of the item still shows "pre-order", that means we still have not received the item yet. Please contact us if you have any questions on that or if you need help cancelling your pre-order. 

• Why does the pre-order item show up as in-stock on your site? Is it a pre-order or is it in-stock?

  If the title of the item shows pre-order, that means we still have not received the item yet. All items available to be ordered or pre-ordered on our site will show "in-stock" for their status on the product page.